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Author Topic: Unable to connect to kraken. License swap needed?  (Read 284 times)

Offline gordaansiosa

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Unable to connect to kraken. License swap needed?
« on: June 19, 2020, 08:11:26 PM »
Hello,
I need to swap my license, Gunthy is unable to connect to kraken, so I cannot swap it using the web interface.

I checked gunthy's log, kraken sends a captcha, which does not allow gunthy to go through, it is not able to connect to kraken and restarts. I don't know what to do.
Bellow an extract of the log:

oading exchange - kraken
Loading data....
{ ExchangeNotAvailable: kraken GET https://support.kraken.com/hc/en-us/articles/205893708-What-is-the-minimum-order-size- 403 Forbidden <!DOCTYPE html>
<html lang="en">

[...]
</form>

        <hr>
      </div>
      <p>
        Completing a CAPTCHA proves you are a human and gives you temporary access to this page.
        <br>
        Make sure your home and work devices are regularly scanned for malware to reduce the need to complete the CAPTCHA.



[...]

</html> (possible reasons: invalid API keys, bad or old nonce, exchange is down or offline, on maintenance, DDoS protection, rate-limiting)
    at kraken.defaultErrorHandler (/snapshot/pi/Desktop/gb/node_modules/ccxt.pro/node_modules/ccxt/js/base/Exchange.js:582:19)
    at module.exports.handleRestResponse.response.text.then (/snapshot/pi/Desktop/gb/node_modules/ccxt.pro/node_modules/ccxt/js/base/Exchange.js:619:18)
    at <anonymous>
    at process._tickCallback (internal/process/next_tick.js:188:7)
  constructor: [Function: ExchangeNotAvailable],
  name: 'ExchangeNotAvailable' }
Error: Fetching my trades again.{"name":"ExchangeNotAvailable"}
    at errorHandler (/snapshot/pi/Desktop/gb/ctx/js/kraken.js:0:0)
    at <anonymous>
    at process._tickCallback (internal/process/next_tick.js:188:7)
Error: {}
    at errorHandler (/snapshot/pi/Desktop/gb/ctx-wrapper.js:0:0)
    at <anonymous>
    at process._tickCallback (internal/process/next_tick.js:188:7)
Unable to connect to kraken
Please if this error persists, stop Gunbot, wait a few minutes and then start it again...




Offline Aitor

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Re: Unable to connect to kraken. License swap needed?
« Reply #1 on: June 19, 2020, 08:27:03 PM »
What Gunbot version are you running? Maybe 18.8.8 ?

Offline foorenool

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Re: Unable to connect to kraken. License swap needed?
« Reply #2 on: August 07, 2020, 01:49:42 AM »
I am having the same issue, just tried to add Kraken as a 2nd exchange on gunbot 18.8.8 and gunbot is failing to start with the same error messages

Offline Aitor

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Re: Unable to connect to kraken. License swap needed?
« Reply #3 on: August 08, 2020, 12:04:22 AM »
You need to run one of the latest v19 beta versions that fix this issue. In the case you don't know what beta version to run or where to get it, please send me a PM.