fixed

[WhiteGoblin]

Fixed!

[leeview]

Hello there,

To get your issue sorted you are always welcomed and invited, to join our live Gunbot support groups on Telegram .. since you can get live help there, directly from me, or from the other support guys, if for some reason I'm not there .

I will post a public link here to a Group you can join right now and get help :

Direct Support group for our website (thecryptobot.com) : https://t.me/gunbottrading
You can find me directly on Telegram, my id is : @leeview

You can also find the other links to the non-public Gunbot Groups in your emails passed between us .


I do apologies in the name of the Gunbot team in advance for the shortages you may have had with the Gunbot licensing servers.
Our licensing system changed and has gone throw major transformations, by adding the new GUNTHY coin and wallet based Licensing system. For this reason, some users may have experienced similar issues .

Do join me on Telegram and we will fix any licensing issue you might have .


Happy trading and Plus Profits !

[Aitor]

Hi Gobby, I absolutely get your point. Please let me clear some things that maybe could help you:

1- Any license related problem, same as any support you need on how to configure or fix your bot should be given by your reseller. It's important to choose a reseller who provides good support. Anyway, your best bet is to contact the reseller you purchased the license from and tell him to help you with your issues. He should fix your issues, even if he needs to give personalized support using TeamViewer. Ask for what you paid for!

2- Gunthar is super busy and mainly focused on coding and many others things. As I said before, ask your reseller for support and he should fix your issues.

3- v12 is a very recently released version, and a new version with important fixes is about to be released. Many people is still using v11 as it's very stable and works very well.

4- Note that last days Gunbot license system is being moved to a new license system, and maybe it has caused your license related problems. I apologize for that although considering all the benefits it will bring, it's definitely worth in the long term despite the temporary issues is causing right now.

Hope this helps.

[olliecrypto]

did you ever get a chance to register your erc-20 wallet address for the airdrop?
if you did, have you checked that wallet for any gunthy token balance?
just curious about those things before i try to reproduce your errors on my own system.

[leeview]

I did try to fix your issue on the spot, even if you dont seem to want to understand (30 emails and replies later) that over email it takes a lot of time between requests ... and .. over Telegram I can fix your issues on the spot, without waiting for a email response ... the main point was to help you faster fix your issue .

And again I will tell you the same thing that I told you over email :

1. Your license is correct and active
2. Start with a fresh install and follow the information here :

Gunbot Github Downloads
https://github.com/GuntharDeNiro/BTCT/releases

Gunbot first time installation video - Windows :
https://www.youtube.com/watch?v=PN38iW4BFxM

Gunbot Wiki - Quick Start Guide
https://wiki.gunthy.org/setup-and-general-settings/installation

How to create a ERC20 Wallet for your GUNTHY tokens
https://wiki.gunthy.org/setup-and-general-settings/exchange-and-license-settings/gunthy-wallet/how-to-create-a-wallet

Direct Gunbot Telegram Groups :
Direct Support group for our website : https://t.me/gunbottrading

If you are unable to get Gunbot to work, please contact me over Telegram, my nickname is @leeview and I will assist you live.

.thank you and have a very nice day as well .

[olliecrypto]

i noticed that the images you uploaded show that your licenses is valid,  but that you are having issues with the airdrop.
the airdrop isn't being run by the resellers, but by the gunbot team itself.
not quite sure why you are saying it's your resellers fault that this roll out is somewhat a pain in the ass.