Username: Password:

Author Topic: New gunbot user cannot fix "Unable to check master key"  (Read 11403 times)

Offline glencastleberry

  • Rookie
  • *
  • Posts: 4
    • View Profile
New gunbot user cannot fix "Unable to check master key"
« on: May 02, 2018, 07:09:48 PM »
New user here with a fresh install of the latest gunbot.  I fired it up for the binance exchange, with pairs added, and it keeps giving me this error:

Loading config...
Loading exchange - binance
Unable to check master key.
Loading config...
Loading exchange - binance
Unable to check master key.
Loading config...
Loading exchange - binance
Unable to check master key.
Loading config...
Loading exchange - binance
Unable to check master key.

I have tried to troubleshoot it by doing the steps that the troubleshoot guide suggests here:
https://github.com/GuntharDeNiro/BTCT/wiki/Troubleshooting#bot-issues
Quote
Unable to check master key
Cause   Common solution
Malformed request   
Check if your system clock is synced with an internet time server, preferably time.nist.gov
Tool for Windows / Info for Linux
Make sure both a valid master key and key are present in your config
Make sure your pairs actually exist on Binance

I have synced my computer's clock with internet time "time.nist.gov"
I have double checked my master key and secret key, to make sure they are correct.  I also am using the same API key as the master key I used when I registered the bot.
I have checked all my pairs to make sure they actually exist on Binance, and they do.
I have turned off my firewall and tried running it, still nothing.
I have right-clicked on gunthy-gui and selected 'run as administrator', still nothing


I am running out of options here.  Please advise me how to get this working!

Thanks in advance.

Best,
Glen

Offline @g@t@

  • Rookie
  • *
  • Posts: 15
    • View Profile
Re: New gunbot user cannot fix "Unable to check master key"
« Reply #1 on: May 02, 2018, 08:01:07 PM »
Have you contacted your reseller in order to activate key?