Error: "Issue fetching product details" (Binance 2/9/18) Help is appreciated!

[PookztA]

UPDATE 2/10/9 7:55AM PST: As of this morning, 2/10/19, GunBot is now successfully connecting to Binance and performing correctly. It was not working last night, 2/9/10, but is now working. I did not do anything special, I just reattempted starting up the bot this morning, and it worked, didn't even reattempt time-syncing or anything else. Just restarted gunthy-gui.exe, started the bot, and it's working. Woot woot! Will update this thread if there are any other related issues I encounter. My original post remains below in case others are still having this issue.

Greetings,

My GunBot was working great on Binance until the update they performed during the last 48 hours. Binance is now back up and running great since this morning (2/9/18), but my GunBot will no longer work properly. When I try running the bot, the log attempts to connect to Binance, then says:

Loading config...
Loading exchange - binance
Issue fetching product details
Unable to check master key.

I tried restarting gunthy.exe and my computer. I tried restarting my clock and resyncing it, which has helped with the "Unable to check master key" problem in the past, but I never experienced the "Issue fetching product details" problem before. I've also verified my API key and secret code are still the same and correctly entered. No changes on my firewall, all required ports are still open. My friend's GunBot stopped working on Binance too last night, but now his is working just fine again, and he didn't have to do any troubleshooting to get it working again.

It seems there was some issue with Binance API keys that required some changes, which they posted this link for, but I don't understand it very well (not a coder). Perhaps it's related to the problem somehow? However, my friend had no issues with his API key and no problem successfully restarting his GunBot on Binance today, so I'm not quite sure why my setup is now running into problems despite working great just 2 days ago. Here's the link Binance provided regarding API key changes in case any of you are willing to take a look: https://github.com/binance-exchange/binance-official-api-docs/blob/master/wapi-api.md

Is anyone else having this problem, or does anyone have any ideas that may help? Any help is much appreciated. Thanks in advance for your time, and any help you attempt to share. 

-Abe

[Blianga]

I am having the same exact issue. Can you log onto binance.com? I am unable to log on and check my api key. No idea if this is a binance or gunbot issue. 

[PookztA]

I am having the same exact issue. Can you log onto binance.com? I am unable to log on and check my api key. No idea if this is a binance or gunbot issue. 

Yes I can log in. I use the URL http://us.binance.com now. The old URL (www.binance.com) doesn't work anymore. The Android app also works well for me now. Both started working well this morning. I made some trades today manually since my GunBot isn't working. They're doing another update tonight, this one is an upgrade, hopefully that will fix the remaining DNS and API issues and maybe our GunBot can connect again. Please let me know if you find a solution and I will do the same of course.

[PookztA]

UPDATE 2/10/9 7:55AM PST: As of this morning, 2/10/19, GunBot is now successfully connecting to Binance and performing correctly. It was not working last night, 2/9/10, but is now working. I did not do anything special, I just reattempted starting up the bot this morning, and it worked, didn't even reattempt time-syncing or anything else. Just restarted gunthy-gui.exe, started the bot, and it's working. Woot woot! Will update this thread if there are any other related issues I encounter. My original post remains above in case others are still having this issue.