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Messages - gordaansiosa

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Technical Support & Development / Unable to connect to kraken. License swap needed?

« on: June 19, 2020, 08:11:26 PM »

Hello,
I need to swap my license, Gunthy is unable to connect to kraken, so I cannot swap it using the web interface.

I checked gunthy's log, kraken sends a captcha, which does not allow gunthy to go through, it is not able to connect to kraken and restarts. I don't know what to do.
Bellow an extract of the log:

oading exchange - kraken
Loading data....
{ ExchangeNotAvailable: kraken GET https://support.kraken.com/hc/en-us/articles/205893708-What-is-the-minimum-order-size- 403 Forbidden <!DOCTYPE html>
<html lang="en">

[...]
</form>

<hr>
</div>
<p>
Completing a CAPTCHA proves you are a human and gives you temporary access to this page.
<br>
Make sure your home and work devices are regularly scanned for malware to reduce the need to complete the CAPTCHA.

[...]

</html> (possible reasons: invalid API keys, bad or old nonce, exchange is down or offline, on maintenance, DDoS protection, rate-limiting)
at kraken.defaultErrorHandler (/snapshot/pi/Desktop/gb/node_modules/ccxt.pro/node_modules/ccxt/js/base/Exchange.js:582:19)
at module.exports.handleRestResponse.response.text.then (/snapshot/pi/Desktop/gb/node_modules/ccxt.pro/node_modules/ccxt/js/base/Exchange.js:619:18)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:188:7)
constructor: [Function: ExchangeNotAvailable],
name: 'ExchangeNotAvailable' }
Error: Fetching my trades again.{"name":"ExchangeNotAvailable"}
at errorHandler (/snapshot/pi/Desktop/gb/ctx/js/kraken.js:0:0)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:188:7)
Error: {}
at errorHandler (/snapshot/pi/Desktop/gb/ctx-wrapper.js:0:0)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:188:7)
Unable to connect to kraken
Please if this error persists, stop Gunbot, wait a few minutes and then start it again...

Technical Support & Development / Re: invalid license

« on: January 13, 2020, 09:20:23 AM »

The third one is hitbtc

Technical Support & Development / Re: invalid license

« on: January 13, 2020, 08:53:35 AM »

Thank you for your answer. I'll contact the reseller support.
I can have up to 3 exchanges. The second one is in the same situation as described above, api keys don't match.

The question is for the third one, from which I have them, but when I try to add the exchange, gunthy crashes.

I have searched for similar cases but found nothing.

Technical Support & Development / invalid license

« on: January 12, 2020, 04:40:08 PM »

Hello,
I had to reinstall gunbot and I also created a new API key in kraken (main exchange). Gunbot says that the license is invalid. I believe this is because the new API key doesn't match the one registered (please confirm if that makes sense). I have tried to change the registered one (swap exchange in the web gui) but I cannot. When I try to update the exchange keys (Swap exchanges) a pop up message appears: stop trying to update licenses you cannot access.

Thanks in advance

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